We know that our customers are ultimately concerned about one thing from us: getting connected so they can use power.
At Stormport we cater for all different types of connection whether it is a single dwelling low voltage service or a large industrial high voltage substation installation.
We are authorised under the relevant industry codes of practice to “self-connect” which means we are normally in total control of the final connection works, using our own staff to ensure agreed power on dates are met.
For example, in the UK Power Networks DNO area the different connection activities that we can undertake include the following:
Low voltage – Contestable and Non-Contestable
In this scenario we carry out both aspects of the connection. Building the network to the required standards to get through the vigorous DNO audits and carrying out the final connection under a SORN (system operation reference number) which allows us to work on the DNO’s network.
High Voltage – Mechanism 1
Mechanism 1 enables us to build the network to the required standards and connect it under safety documents issued by the DNO. This mechanism is only used where the DNO network configuration means existing customers will have to have their power turned off in order to make the connection.
High Voltage – Mechanism 2
Mechanism 2 allows us to manage the whole connection including the outage, without any direct involvement with the DNO. Our engineer takes full control of all the works and is given full access to the network. This mechanism is used where the outage doesn’t affect any customer supplies.